Systems can mean a range of things, when it comes to business. Essentially systems mean the way you do things. The process of getting from A to B.
An example of this would be the way you get clients into your business. Whether you know it or not. Every business has a system. Whether it's effective or not is another question!
There is a repeatable process that you do to get clients to work with you. Sometimes the process might not always be the exact same but the principles remain the same.
Now, why is this important?
Understanding your processes allows you to understand your business but most importantly grow your business.
Having a repeatable process allows you to predict business outcomes and remain consistent.
Think about it!
Even McDonalds have a process in the way they serve their customers.
If McDonalds didn’t have a repeatable, streamlined process the McDonalds chains will be very different and customers’ experiences will also be very different too!
Here are 5 reasons why you need to implement business systems into your business:
1. Client experience - Your client experience is one of your most important valuable assets.
If clients do not have a good experience while accessing your service they will not be inclined to refer your services or work with you again because of how they went through the process.
The easier and quicker it is for clients to get from a to b the happier they will be. People want fast and easy. If it takes them too long to get what they want they’ll quickly lose momentum.
2. Consistency - This is vital for success in business and in like is also one aspect that helps to deliver excellent client experience.
The more consistent you are the more you’re clients are able to trust you and you’ll be able to trust your own business or service.
You’ll be able to quickly identify whether something is working or not in your business.
3. Prediction - Consistent systems allows you to predict outcomes. When something happens over and over again you’ll be able to predict what’s going to happen next.
So, if you have a system that brings in clients you’re more likely to know how much money you’re going to make.
This is another key to business success.
4. Scalability - You want your business to grow right? Well, business systems allows for that to happen. I can't think of one business, company or organisation that has grown without any systems in place.
Consistent and repeatable actions equals growth. In addition, you’ve got the tech to support your business needs. When you have systems you’re more or less likely to have tech tools to help you.
Things like responding to clients within the first 10 minutes can mean the difference between you winning the business or loosing it.
With tech tools you’ll can respond to client at least within 30 seconds if everything is set up correctly.
5. Save Money - Are you thinking? “How can having systems in my business save me money?”
Well Let me explain it to you…
When you have a consistent and repeatable system in your business, you’ll be able to identify things activities that don’t have any relevance in your sales process and not making you any money.
You’ll be able to eliminate time wasting activities. Essentially, you’ll improve efficiency and reduce manual labour costs.
Even if you have a VA you can save money on hours because they are no longer spending time responding to emails or learning how to do something because you have a system in place that takes care of emails and and other activities in your business.
Does that make sense?
If so drop me a comment in the comments to let me know you understand.
So, if you’re thinking about whether systems are really important in your business here’s your answer!
If you don’t know where to start implementing systems in your business I suggest you start with a client management system.
Watch my replay on my 3 step system to making more without the overwhelm! Link